RESERVATIONS:

Our rental rates include a cleaning fee. All reservations are subject to Virginia sales tax of 5% and a 5% County accommodation tax. Taxes are subject to change without notice, and any increases in taxes will be added to the rental amount. Taxes and a refundable security deposit are added to the rental amount when calculating the total amount due. You must be 21 years of age or older to make a reservation.  We accept Visa, MasterCard, American Express, Discover, personal checks and cash. A $45.00 fee will be charged for all returned checks.

CANCELLATION POLICY:

Once a reservation is made and payment is processed, the reservation is subject to our cancellation policy.  All cancellations must be made 21 days prior to arrival.

DEPOSITS:

A refundable security deposit is required for each reservation. Guests will be charged for any damages to the unit, missing items, additional cleaning, carpet stains, failure to leave keys, trash left in unit, etc. Any damages exceeding the security deposit will be charged to you.  The units are cleaned and inspected after each departure. If the inspection results in retention of the security deposit, documentation will be sent along with any remaining balance. We ask that you please inspect the unit upon your arrival and report any concerns or damages immediately.

CHECK-IN/CHECK OUT TIMES:

Check-In times are between 3:00-5:00 pm and Check-out is 11:00 am.  Late checkouts will receive a deduction from your security deposit. Please make sure the unit is in the same condition when you check out as it was when you checked in.  Please remove all trash from the unit.  Failure to remove all trash from the unit will result in a $10 per bag deduction from your security deposit.  We do our best to make sure your vacation rental is properly prepared for your arrival. However, after you arrive, if you find anything that isn’t satisfactory, or if there is something that you feel needs to be reported to our office, please do so immediately. Our courteous staff will make every effort to remedy any situation, or dissatisfaction, as soon as it is reported.

PARKING:

The parking of vehicles in any area other than the driveway or other designated area is not permitted. Cars must not be in the road or on the grass. The maximum number of cars allowed to be parked on the property is specified for each unit.   Parking of boat trailers is not permitted on the property unless specified. We encourage parking of boat trailers at the marina where the boat is launched. No campers, RV's, etc. are allowed on the premises.

SMOKING POLICY:

Smoking is only permitted in the units specified.

PET POLICY:

NO PETS are allowed on the premises or inside the unit at any time.

ACCOMMODATIONS:

All units are individually owned and furnished to the owner's preference. Every effort has been made to ensure that our descriptions, rates and amenities are accurate. However, we cannot be held responsible for changes made by owners. Rates, descriptions, and property amenities listed on our website are subject to change without notice.

INCLUDED IN THE UNIT:

All of our units are supplied with standard items, which include: dishes, pots and pans, utensils, flatware, glassware, coffee maker, and toaster.  All units have central air, microwave, dishwasher, and washer & dryer, unless specified. TV’s, VCR’s, DVD’s, cable or satellite TV, grills, porch furniture, hot tubs, recreational games and equipment, docks, and the like are furnished as a courtesy by the owner and are not guaranteed.  All units offer a telephone, which enables the caller to make local calls at no charge. All long distance calls are to be made collect or with a calling card. No long distance or toll calls are to be charged to the rental property phone. If the telephone service is interrupted, we will make every effort to correct the problem but cannot guarantee replacement or repair.  The units are equipped with bedspreads/comforters, pillows, blankets, sheets and towels.  Paper products (toilet paper, paper towels), trash/garbage bags.

SUGGESTED ITEMS TO BRING:

Bath toiletries, detergents, charcoal (if charcoal grill), beach towels, beach chairs, folding chairs, water toys, etc. 

REPAIRS/MAINTENANCE:

Our rental homes are well maintained, but please understand that just like your own home, unexpected breakdowns may occur. The essence of your vacation is to enjoy yourself, so we will make every effort to remedy situations and correct any problems in a timely manner. We have maintenance personnel available, so please report any inoperative equipment or problems to our office immediately. For non-emergency situations, please call during office hours, or leave a detailed message. For emergency maintenance situations, please call 540-420-3127.  

DOCKS/SLIPS:

All units that are waterfront have a boat slip, guest slip, or private dock. A boat slip means that the property has access to one slip. It is normally an uncovered slip. Please use the boat slip assigned to your unit. A guest slip means that a number of units have use of a community dock, and availability of the slips would be first come first serve. A private dock is accessible only to the occupants of the rental home, and may accommodate 1 or 2 boats depending on the size. Renters may use floating or stationary docks to tie up boats. Covered slips with electric lifts are for owners use only unless otherwise stated. An owner’s boat may be in the lift of the covered slip, but is not available for guest’s use. Please do not disturb or board the boat. OPERATION OF ELECTRIC LIFTS AT THE DOCK IS STRICTLY PROHIBITED. Damage to a dock and/or electric lift from unauthorized use will be the sole financial responsibility of the renter. Electricity and lights at the dock is not guaranteed.